Bishop v. Amazon.com, Inc.
Defendant: Amazon.com, an American eCommerce and cloud computing company.
Plaintiff: Cedric Bishop, a legally blind Amazon user.
Location: New York Southern District Court.
Amazon’s website is inaccessible to the blind and visually impaired as it is not compatible with screen readers and refreshable Braille displays;
Amazon.com does not provide a text alternative for non-text content on its website. This blocks screen-reading software from presenting information to visually impaired users;
The website has no equivalent text for title frames and scripts, which makes visually impaired visitors incapable of navigating the site;
Amazon.com inaccessibility renders the claimant unable of accessing not only Amazon’s website, but also Whole Foods stores, as Whole Foods is a company recently acquired by Amazon.
Resolution: The claimant wanted Amazon to make its website conform to the ADA and WCAG requirements for it to be accessible to the visually impaired. He sought damages on behalf of himself and all similarly affected individuals. The case was dismissed after the parties reached a settlement agreement.